Calls to police in local hands

POLICE staff will answer calls in Calderdale instead of Wakefield.

A control room to dispatch officers to incidents is set to open at Halifax Police Station.

West Yorkshire Police say the move comes after residents said they wanted their calls handled locally.

Chief Inspector Mick Hanks said; “Feedback from our communities tells us they want to know their call will be dealt with by someone who knows and works in their patch and understands local issues.

“Control room operators will be working alongside operational front line colleagues as part of the same team, rather than remotely from each other.

“This will enable them to work together more closely, sharing information and local knowledge to help improve the service.”

Currently the force, which last year answered 3,143,433 telephone calls and despatched officers to 355,486 incidents, operates from three main control centres

These are a call handling centre at Wakefield and two dispatch centres – one covering the eastern and one the western side of the county.

But from September, Calderdale will have its own control room, despite the force’s massive spending cuts.

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