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Assaults on train staff fall dramatically

Northerns Rail Response Team await the arrival of a service on the Real Ale Trail

Northerns Rail Response Team await the arrival of a service on the Real Ale Trail

Train operator, Northern Rail, has released figures showing a large reduction in the number of assaults on its employees.

Physical attacks against staff were down 38% year-on-year in 2013, with 95 reported incidents taking place - half the number they were in 2009.

Gary Stewart, Northern’s Safety and Assurance Director, said the drop was encouraging and due to a number of initiatives.

“We have implemented a successful ‘Stay Safe’ conflict avoidance programme that trains our frontline teams on how to deal with potentially threatening situations and provides them with the tools to diffuse them calmly,” he said.

“Alongside our industry partners the British Transport Police, we have also run operations to resolve issues on specific lines of routes where alcohol related problems have been prolific.

“We want to ensure our employees and customers feel safe and that others understand we will not tolerate anti-social behaviour or excessive alcohol consumption on-board our services.”

Northern installed 23 additional CCTV systems in 2013, bringing the number of stations covered up to 195.

 
 
 

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