Fire service receives national acclaim

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West Yorkshire Fire and Rescue Service (WYFRS) has achieved a top service award in recognition of its excellent customer relations.

The fire service was awarded the national Customer Service Excellence (CSE) standard for its good practice and in recognition of the services’ innovative approach.

The awarding body praised staff for their ‘enthusiastic, well-motivated and dedicated’ approach and were assessed on customer insight, the culture of the organisation, delivery and timeliness and quality of service.

The auditor’s report stated: “An excellent service and recognised nationally as a good practice example in many areas with innovative approaches to the use of databases and technology to design and test operational services, community fire safety work and information governance.”

Assistant Chief Fire Officer Dave Walton, Director of Service Delivery, said: “We are delighted to receive such a glowing report but this will not mean that we will rest on our laurels.

“We will strive as ever to improve the service we provide even more, as is our duty to the public tax payer.”