Accidents and thefts went unrecorded at a Calderdale nursing home now under police investigation.
Inspectors also had major concerns months ago about the way some residents at Elm View were cared for – the owners had failed to notify the Care Quality Commission about the treatment of elderly people with pressure sores.
In addition, the complaints file was empty, despite complaints having being made and there was no information displayed about how people might raise concerns or how they would be dealt with.
Police, health and social services staff went into Elm View, on Huddersfield Road, Halifax, last week and the council has stopped referring people there.
Calderdale Council and NHS Calderdale said they had taken immediate action where necessary to ensure the residents were safe.
“We are now working with the home to put in place suitable and sustainable long term care plans. The police investigation is ongoing.”
Alarm bells were sounded by inspectors when they visited Elm View in May.
Their report, which was published a month later, indicates that residents were happy and well fed, staff were kind and caring, and visitors were made to feel welcome.
But the inspectors said care records needed to be more detailed and a plan was needed for redecorating and refurbishing the premises, which can cater for up to 27 elderly and vulnerable people who are charged from £489 a week.
They said it was it essential that care records were more detailed, that staff followed safeguarding procedures and that complaints were listened to and acted on properly.
“We saw that people looked well cared for - there was a pleasant atmosphere, and good interaction between staff, residents and visitors.
“Staff were completing risk assessments but there were important details missing.
“There has also been a failure to notify us about the development of pressure sores, accidents and thefts from the home,” said the inspectors.
Elm View is owned by Philip and Barbara Bentley and is managed by Faheza Simpson.
No one was available for comment at the home.
A police spokesman said their investigation was to check policy and procedures were being complied and review the management of the home.