Ingwood Nursing Home at Greetland is working with the Care Quality Commission and Calderdale Council to address issues around care.
Eldercare (Halifax) Ltd acquired Ingwood in 2012 and said regrettably, the process of integration was not undertaken as swiftly as it would have wished.
The CQC is currently checking on whether improvements it requested have been put in place and will be publishing a report when those checks are concluded.
Concerns cover standards of care, staffing and management at the home which offers personal and nursing care for up to 34 people.
Eldercare said it recognised service standards had fallen short of essential standards and the necessary improvements are underway.
“We are hopeful Ingwood will soon be able to demonstrate these important changes are sustainable into the future,” said Eldercare.
Refurbishment of living areas is part of the on-going improvment work.
The company has also announced Paul Torrance has been appointed chief operations officer and Sean O’Hanrahan as head of Supportive Therapies for Enabling People.
Managing director Brian Vincent said Mr Torrance’s responsibilities include overseeing operations to ensure services meet market need and are based on quality outcomes for those in care and the people employed.
“It is vital we welcome a change in approach and set new expectations,” he said.
Calderdale Council’s Director of Adults, Health and Social Care, Bev Maybury, said: “We take safeguarding and quality concerns very seriously and our top priority is to make sure residents are safe and receive high-quality care.
“We are working closely with the Care Quality Commission, the Clinical Commissioning Group and the owner and managers at Ingwood Nursing Home to ensure robust plans are in place to make and sustain the required improvements. We are continuing to monitor progress carefully and support the home to raise standards.”