Hospital queues are cut . . . at a touch

New check-in: volunteer Enid Jackson helps Patricia Bolt from Hipperholme at Calderdale Royal Hospital
New check-in: volunteer Enid Jackson helps Patricia Bolt from Hipperholme at Calderdale Royal Hospital
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A NEW electronic check-in system for patients has been introduced at Calderdale Royal Hospital.

The new £2,500 touch-screen system should end queues for those checking in for outpatient appointments at the hospital and Huddersfield Royal Infirmary.

They are operated by simply scanning the appointment letters, which carry a barcode, and have simple-to-use touch-screen directions. There are three at Calderdale Royal Hospital – in the main outpatients, maternity and orthopaedics.

Reception staff will continue to help when necessary and the new system means they should have more time to sort out follow-up appointments for patients.

Head of appointments Katharine Fletcher said: “Checking in is the very first contact point for our patients and we want to make this run as smoothly and as quickly as possible. We are always aiming to improve our care and our patients’ experiences with us and this is an obvious opportunity for us.”

Digital check-ins are a relatively new development at hospitals and the trust is among the first to install them.