Providers failing to meet the mark

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Nearly one in five service providers in Yorkshire fail to treat their customers as individuals, new research has found.

But, people don’t want to take their business elsewhere.

Indemnity specialists PI Expert found 17 per cent service providers treated them as a number and not as individuals and 15 per cent said suppliers did not have their best interests at heart but many said they would be prepared to move supplier.

PI Expert managing director Jenny Carter-Vaughan said: “It would seem from our survey that customer inertia is down to the perceived difficulty of switching provider. People are putting up with bad customer service because they just don’t have the time or inclination to change suppliers. Companies should be striving to retain current customers.”