Inspectors have called upon a Halifax care provider to make improvements to its service.
The Care Quality Commission (CQC) said Lifeways Community Care, which has offices on Hall Street, Halifax, requires improvement overall, but rated its service as being good for users’ care and safety.
Inspectors reported that the service - which supports adults aged over 65 living with severe disabilities and complex health needs, including dementia, severe learning difficulties and physical impairments - “was not always effective.”
It said: “Although staff displayed a good understanding of people’s healthcare needs, information on how to manage people’s health conditions was not consistently present within support plans.”
Inspectors found the service “was not always responsive.” It said: “In some cases we found people had well-defined goals to promote independence and life skills and found evidence these had been achieved. “
However for some other people, goals were out of date and not relevant to their circumstances or the progress against them was not being robustly evaluated.
“Some relatives and staff also thought the service could be more creative in the provision of activities and the setting of goals.” Inspectors said the service “was not always well-led”, but showed “a desire to make continuous improvements to the service.”
The report found the service to be safe. It said: “Staff we spoke with understood how to identify and manage risks to people’s health and safety.
“Where safety related incidents occurred, these were appropriately investigated to help prevent a reoccurrence.
“Medicines were safely managed. Documentation showed people received their medicines as prescribed and regular checks were undertaken to ensure that good medicines practice was consistently maintained.”
The inspectors also found the level of care to be good. The report said: “The service was caring.”
“Staff we spoke with demonstrated a good knowledge of the people we asked them about and how to provide appropriate care.”
The report, published earlier this month, was based on inspections carried out between June 12 and 19.
Iain Baines, Calderdale Council’s head of safeguarding and quality, said: “Calderdale Council has been working with Lifeways Community Care to support them in making improvements around the concerns raised by the Care Quality Commission.
“The council recognises that the inspection has rated the care and safety of individuals as being good. However, we will continue to support the provider in addressing the areas that require improvement, so that individuals receive a consistent high quality service.
“We continue to work collaboratively with the CQC, and with senior managers at Lifeways Community Care who have begun making changes to the service. We will continue to monitor progress carefully to bring sustained improvement in the delivery of care and support.”