CHRISTMAS shoppers are being urged to take note of top tips from West Yorkshire Trading Standards.
Chiefs want customers to know their rights when it comes to returning goods after a spending spree.
Their advice, inspired by the Twelve Days of Christmas song, is:
l Twelve unwanted gifts: Shops may accept returned goods if you change your mind but this is not a legal requirement.
l Eleven salesman knocking: Use a door chain and always ask for ID from a caller.
l Ten jumpers too small: You are only legally entitled to a refund if goods are defective or misdescribed, but traders may give a credit note if goods are unsuitable.
l Nine shops refusing a refund: Check items work as soon as you buy them so you can take faulty goods back immediately.
l Eight counterfeit goods: Beware of street traders selling cut-price perfume, branded clothes or DVDs.
l Seven out-of-date gift vouchers: Read the small print.
l Six unsafe fairy lights: Make sure they have a CE mark, don’t overload sockets and unplug at night.
l Five faulty goods: By law goods should be fit for purpose, but this does not always apply to goods bought as damaged.
l Four bargain purchases: Remember – if it looks too good to be true, it usually is.
l Three extended warranties: Always check the terms and conditions before paying for these as many give you no more protection than you already have by law.
l Two receipts: Keeping receipts prevents disputes if you need to take goods back.
l Have one very happy Christmas!
Conrad Winterburn, deputy chair of the Trading Standards Committee, said: “Making sure that you know your rights when it comes to buying and returning gifts may save you some real time and effort.”