Grand Central trains scores top marks for satisfaction

One of Grand Central's trains, which they had hoped would be seen on Blackpool's railway lines next year. Their hopes have now been dashed.
One of Grand Central's trains, which they had hoped would be seen on Blackpool's railway lines next year. Their hopes have now been dashed.
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GRAND Central has been judged top for satisfaction in the rail industry’s Passenger Focus survey.

Figures showed a 93 per cent satisfaction rating for the Arriva owned open access operator on the Calderdale to London route.

The results are contained in the independent passenger watchdog’s Autumn 2011 National Passenger Survey.

Grand Central managing director, Tom Clift, said: “I am delighted that Grand Central (which also runs services from Sunderland to London) has again achieved an overall satisfaction score of 95 per cent.

“This is a ringing endorsement as well as a testament to the skill and hard work of our staff.

“The results show yet again that small really is beautiful.

“Open access operators are entirely reliant on passenger goodwill to generate income, rather than government support.

“At the same time we also know that Grand Central must maintain its focus on meeting the ever increasing customer service expectations of our passengers. To help achieve this we will continue to press Network Rail for faster journey times on our routes as well as seek enhanced facilities from those stations we serve.

“As our contribution to improving the environment of some of the stations we serve Grand Central has committed £400,000 to undertake improvement works at stations including Eaglescliffe, Northallerton, Mirfield and Wakefield Kirkgate.”

The average passenger satisfaction figures for other long distance operators was 86 per cent.