Fantastic health service at night

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It was 3 o’clock in the morning when I called NHS Direct.

My wife said the pain was unbearable, that she felt like she might die.

Within a couple of minutes I was speaking to a knowledgeable nurse who asked a number of questions and gave some good advice on how to help alleviate the pain and stress that my wife was experiencing.

She also reassured me about the situation and told me that she would get in touch with the Calderdale out-of-hours service.

Minutes later we received a call, and were told that a doctor would be with us within a few hours.

It was less than an hour later that a smiling, helpful doctor appeared at our door. The late hour and horrible weather didn’t affect his cheerfulness.

Within an hour and a half of my wife being in acute pain, she had been reassured, diagnosed and given medicine, all without leaving the comfort of her bed in the middle of the night. What a fantastic service!

A big thank you to the team at West Yorkshire Urgent Care Services - I hope you all manage to enjoy some well-earned time off over the holiday season.

Hamish Heald

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