30 jobs are created at new call centre

Energy broker Orchard Energy has created 30 new jobs with more in the pipeline at a new call centre at its head office in Elland today.
By The Newsroom
Published 29th Jun 2016, 15:33 BST
Left to right  Orchard staff - Nigel Sutcliffe (Team Leader), Helen Ekuase (Manager), Laura Robinson (Team Leader) and Colette Costello (Operations Director)Left to right  Orchard staff - Nigel Sutcliffe (Team Leader), Helen Ekuase (Manager), Laura Robinson (Team Leader) and Colette Costello (Operations Director)
Left to right  Orchard staff - Nigel Sutcliffe (Team Leader), Helen Ekuase (Manager), Laura Robinson (Team Leader) and Colette Costello (Operations Director)

Orchard Energy was acquired last year by Lakehouse, an asset and energy support services group, and has been undergoing a lot of changes.

Its new sister company, Providor, recently won a five-year contract with one of the big six energy companies to provide smart meter services. Orchard Energy will deliver the UK-wide smart meter telesales services from its new call centre based at Orchard House in Elland.

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Orchard’s remit will be to contact customers and arrange for an engineer to come and install smart meters in their homes.

The call centre has already created 30 jobs for the local area and Orchard Energy is currently in the process of recruiting to fill those roles. Its long-term plan is to establish a 60-strong team that will deliver smart meter telesales services nationwide for the next five years.

Orchard Energy’s managing director, Gareth Henderson, said: “This is a big move for Orchard Energy. We have a strong track record in telesales, and to be able to establish the new call centre at our head office will enable us to showcase our telesales expertise.”