For many patients who find themselves unwell, the GP surgery is the first place they go. Often described as the “front door” of the NHS, it offers diagnosis, treatment and onward referrals to specialists.
The experience you have with your GP reception team can make a big difference, and patients in Leeds have had their say in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England. More than 650,000 patients in England completed the 2026 survey, which was carried out between January and April this year.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (44%) or ‘fairly helpful’ (41%).
Here are the surgeries in Calderdale where reception teams have been voted the best by patients.
Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
1. Rastrick Health Centre
There were 318 survey forms sent out to patients at Rastrick Health Centre. The response rate was 32%, with 102 patients rating their overall experience. 74% of patients said the reception team was ‘very helpful’, while 22% said they found the team ‘fairly helpful’. Photo: Google Street View
2. Longroyde Surgery
There were 371 survey forms sent out to patients at Longroyde Surgery. The response rate was 26%, with 98 patients rating their overall experience. 70% of patients said the reception team was ‘very helpful’, while 29% said they found the team ‘fairly helpful’. Photo: Google Street View
3. Brig Royd Surgery
There were 306 survey forms sent out to patients at Brig Royd Surgery. The response rate was 30%, with 93 patients rating their overall experience. 68% of patients said the reception team was ‘very helpful’, while 28% said they found the team ‘fairly helpful’. Photo: Google Street View
4. Hebden Bridge Group Practice
There were 283 survey forms sent out to patients at Hebden Bridge Group Practice. The response rate was 32%, with 91 patients rating their overall experience. 57% of patients said the reception team was ‘very helpful’, while 37% said they found the team ‘fairly helpful’. Photo: Google Street View