Council complaints rise by a fifth

The number of official complaints made to Calderdale Council went up by 21 per cent in the past year - from 316 to 382.

People dissatisfied with the council’s response and also went up with 36 landing on the chief executive’s desk, which was a rise of more than 63 per cent.

There was a very slight increase in the number of complaints made to the Local Government Ombudsman but there were no findings of maladministration.

According to a report by community services director, Robin Tuddenham, the council received 746 compliments in 2011/12 compared to 703 the previous year. “We are keen to learn from complaints to improve our services and collate information about the actions taken when they are fully or partially upheld.”

Among other things, they have led to improved signs for public toilets, guidance for firms using temporary traffic lights and new processes to ensure housing benefits go to the right person.