Calderdale Council is asking residents to bear with them after a number of issues were raised about the new waste and recycling services.
The service was introduced this month to 94,000 households in Calderdale which was supposed to enable residents to recycle more.
However, the sceme has encounted problems.
Councillor Barry Collins, Calderdale Council’s Cabinet Member for Regeneration and Economic Development, said: “Whilst the rollout is going very well in the vast majority of cases, there will inevitably be a small number of issues initially as everyone gets used to the changes.
“We would like to thank those residents affected for their patience, and ask them to please bear with us. We’re listening to people’s concerns and continuing to work with SUEZ recycling and recovery UK to make the rollout of the new services go as smoothly as possible. We have additional support in our contact centre to deal with queries, and crews are working hard to resolve any issues.
“We have delivered information hangers to all residents so that they know what to recycle, when and how. Please keep your hanger in a safe place and check it to make sure you don’t miss your collection day. If you don’t have a hanger, let us know and we will sort this as soon as possible.”
The Council is advising people to visit their website www.calderdale.gov.uk if they are encountering an problems.
A statement on their website says: “We are currently experiencing a high volume of calls due to the new waste and recycling service changes, however, additional resources are being deployed and crews are working overtime and weekends to rectify any issues.
“All crews are instructed to remove excess waste and recycling from all properties during this unsettled period.
“To help it would be much appreciated if you could request any waste/recycling containers or report a missed collection via the website.”