There were 819 complaints recorded against West Yorkshire Police during the last year, figures released by the Independent Police Complaints Commission (IPCC) today reveal.
The complaints contained 1,662 allegations and there were 272 appeals to the IPCC about West Yorkshire Police’s handling of complaints.
The appeals included 168 about the way the force dealt with a complaint investigation, 10 about complaints resolved locally, and 94 about the force’s failure to record a complaint.
The IPCC completed 227 appeals during 2011/12, upholding 95 - 42 per cent and higher than the 38 per cent result for England and Wales.
Across England and Wales, the IPCC says it is dealing with an increasing number of appeals from people unhappy with the way their complaints have been handled by forces.
Dame Anne Owers, chairwoman of the IPCC, said: “It is of concern that not only has there been an increase in the number of appeals to the IPCC from those dissatisfied with the way their complaint was handled; there has also been a considerable increase in the proportion of appeals that we uphold.
“All Chief Constables should take personal interest in the findings of this report and assure themselves that they and their staff are meeting their obligations to record and resolve valid complaints from the public. In particular, they should look closely at the number and type of appeals upheld by the IPCC.”