Free redirection service by Royal mail for flood victims

While flooding is hampering some deliveries due to road closures, a range of contingency measures have been put in place to ensure deliveries reach people as quickly as practicable.

Royal Mail is offering a free Redirection service for victims of the floods in York, Hebden Bridge, Tadcaster, Thirsk, Melton, Selby, Sowerby Bridge, Skipton, Elland, Shipley, Mythromroyd and Leeds who have had to move out of their homes temporarily and therefore wish to have their mail delivered to an alternative address.

This can be set up online at www.royalmail.com/redirection or by going into a local post office or by calling 03457 740740.

Customers will need to pay for the redirection initially and they will be refunded as soon as application is processed.

Identification is required to process applications and Customers are required to make a payment in the first instance to protect them from fraudsters.

To help customers served by the delivery offices in York, Hebden Bridge, Tadcaster, Thirsk, Melton, Selby Sowerby Bridge, Skipton, Elland, Shipley, Mythromroyd and Leeds further Royal Mail is holding mail and those waiting for deliveries or important letter or parcels can pick up their mail from their local office at their convenience.

At Hebden Bridge, the delivery office is working out of Halifax Delivery office in 5 Gaol Lane, Halifax, HX1 1AA. Although the caller’s office at Hebden is open from 10am to 1pm each day until further notice.

Customers should bring a form of Identification (bank card, driving licence) with them to pick up mail. A local collect service can also be set up by customers should they require it while they are in the office.