NHS 111 service helped 36,000 regional patients over Xmas

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Figures released by the region’s NHS 111 service - run by Yorkshire Ambulance Service NHS Trust - show that it helped over 36,000 patients with their urgent healthcare needs.

NHS 111 has been introduced to make it easier for patients to get medical help and advice fast when they have an urgent need which is not an emergency.

The service is available 24 hours per day, 365 days per year and is free to call from landlines and mobile phones.

From Christmas Eve to New Year’s Day NHS 111 Yorkshire and the Humber responded to 36,151 calls and 99.3 per cent of these were answered within 60 seconds against a national standard of 95 per cent.

Commenting on NHS 111 activity and performance, Keeley Townend, Associate Director of NHS 111 and Urgent Care Services at Yorkshire Ambulance Service NHS Trust, said: “TheNHS 111 team was fully committed to maintaining timely, safe services for callers across the festive period and our planning was a joint effort with colleagues from across the Ambulance Service and partners from the wider healthcare system.

“We ensured that callers were able to access appropriate advice and care for their conditions when many of the usual primary care services were closed.

“We brought in extra clinical staff to our call centres, including pharmacists and dental nurses. We also recruited and trained a group of administrative staff who undertook routine calls such as following up appointment requests.”