Over-worked staff at ‘dirty’ care home

Eagle Care Home, Victoria Road, Elland.
Eagle Care Home, Victoria Road, Elland.

A care home where overworked staff toiled for more than 60 hours a week has been threatened with closure.

Staff struggled to help elderly people who were calling out for help when the Care Quality Commission (CQC) visited Eagle Care Home in Elland.

Care Quality Commission logo

Care Quality Commission logo

The CQC’s rated the home on Victoria Road as “inadequate” after seven breaches of care regulations were found.

The home could be shut down if standards do not improve, the CQC warned.

The report said: “We found some staff were working excessively long hours which placed people at risk of unsafe care from staff who were tired.”

People were injured from falling at the home, which had poor lighting in some bedrooms.

The report said: “People with deteriorating eye sight need good lighting levels and poorly illuminated areas could increase the risk of people falling.”

People were not provided with drinks when they got up and others were not helped to maintain their personal hygiene.

The report said: “The lounge carpet in the patio lounge was faded and stained and looked unsightly.

“We also found dirty extractor fans, a dirty bath hoist, dirty shower chair and shower hose, dirty wheelchairs and a raised toilet seat which had rusty fixings so could not be cleaned effectively.”

Shower water was lukewarm, leading to further discomfort for people living there.

One member of staff was working 65 hours a week, doing shifts of up to 14 hours for 12 days in a row on one occasion. Another worked 65 hours in their first week at the home.

But the report said: “We observed, although staff were busy, they were caring, kind and patient in their interactions with people.”

Eagle Care Homes said improvements had been made, and pointed out that it recently got a “glowing” hygiene report. It also helped out when other care homes were flooded and left without power over Christmas.

Managing director Joanne Spencer said: “Significant improvements have already been made and we continue to strive to provide the highest quality care every single day.”