Mum’s fury over disabled bay blunder

Gail Broadbent with her daughter Alice Hake, who has cerebral palsy, at the problematic disabled parking bay, near her home on Huddersfield Road, Halifax
Gail Broadbent with her daughter Alice Hake, who has cerebral palsy, at the problematic disabled parking bay, near her home on Huddersfield Road, Halifax

A furious mum has slammed the council after a vital and long-awaited disabled bay for her daughter was painted in the WRONG place.

Gail Broadbent’s two-year-old daughter Alice was just months old when she was diagnosed with cerebral palsy.

The brave tot will never be able to walk, but her dedicated family had to fight for more than two years for the bay to be painted outside their home on Huddersfield Road, Salterhebble Hill.

The mum-of-two, who runs an out of school club, says that when the Calderdale Council worker they initially dealt with retired, there was a breakdown in communication and their application stalled despite Alice having a disabled persons’ blue badge.

The family would often have to park streets away from their home and then carry Alice and all her equipment to the car.

“At least every other week I was phoning the council. but there was no main person to speak to,” Miss Broadbent, 33, said.

“I was constantly passing the information on. At the time I was also pregnant, so it was really stressful. They came to do one a couple of streets above our house, but didn’t do ours and when they eventually came they did the wrong bay.

“I just couldn’t believe my eyes. There are two possible spaces, but they did the wrong one. We’re getting a mobility car and we wouldn’t have been able to open the boot to get Alice in and out.”

The bay was repainted in the correct place two days later, but Miss Broadbent has demanded an apology from Calderdale Council.

She said: “Nobody wants to accept responsibility, I just want an apology as to why it has taken so long. It’s a real challenge to get Alice in and out of the car, she will never walk and the bay is just something that we need.

“In the future we will have to move into a house we can adapt for Alice, we will need a bay there and I’m really concerned it will be the same.”

Mark Thompson, Calderdale Council’s director of economy and environment, said: “We have spoken with and written to the Broadbent family to offer our sincere apologies for the delay in painting their disabled parking bay.

“The speed of service did not meet the high standards that we set ourselves. We are reviewing our processes to make sure this does not happen again, and the painting of the bay is now complete.”