Alterations to Customer First

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Plans for revised opening hours at Customer First offices in Calderdale have been approved.

Following three months of consultation, Calderdale Council’s cabinet voted in favour of the alterations which they say will result in no redundancies and only slight changes to current staff’s working rota. They have also evaluated the views of residents in Calderdale and have ensured that the services are open on the days and times people want to use them.

Calderdale’s Customer First offices provide a number of services for residents, from helping people out with their benefit claims, to taking payments for council services. Calderdale Council ensures that everyone can access this help, whether over the telephone, online, or by visiting a Customer First Office.

In February 2012, it was agreed that savings of £55,000 in 2013/14 and £155,000 in 2014/15 needed to be found, and would be achieved by a reduction of opening hours, and the introduction of self service payment kiosks in Customer First offices in Todmorden, Hebden Bridge, Elland, Brighouse and Sowerby Bridge.

Calderdale Council’s cabinet member for communities, Councillor Steve Sweeney said: “We’ve listened to the feedback from the consultation and taken on ideas such as staggering the opening days at the Brighouse and Elland offices so customers can access local alternatives.

“We’ve ensured that the offices are open when people really need them, and that the same quality of service is provided.

“The amended proposals offer the best use of resources for those using the facilities.”