A MOTHER and her two children were left stranded on the motorway after a breakdown company refused to help them.
Gail Hubbard and daughters Kerys, 9, and Shelby, 1, had to call friends to help them get home only for the RAC to call back hours later to say they could now pick them up.
The family had been travelling home, on the M62, in a Range Rover towing a caravan after an off-roading holiday.
“It was about 8pm and we were driving near junction 29 of the M62,” said Mrs Hubbard.
“The car just boiled over and cut out. We were towing the caravan uphill so had no chance of getting to the hard shoulder.
“The RAC man turned up but then they said on his radio that he had to leave us.
“We rang up and they said it was because we had the wrong ID but nowhere did they tell us we had to have anything to get picked up.”
Mrs Hubbard had only signed up with the breakdown service a few weeks earlier having seen one of their stands at the roadside in Whitby.
The mother, from Furness Drive, Illingworth, also had a friend’s 12-year-old daughter in the car and asked the attendant to at least give her and the children a lift back but he said he couldn’t.
“We had to call some friends to come and get the children and luckily we know someone with a trailer who could help us get the car home,” said Mrs Hubbard.
“We managed to get home and then around 11.30pm I got a phone call saying they could now come and get us – imagine if we’d been sat in the motorway for three hours.”
A spokesperson for the RAC said: “We are very sorry to hear of Ms Hubbard’s concerns. We are currently investigating the situation and will do our best to resolve the matter to her full satisfaction.”