Staff have their say about working for the council

Halifax Town Hall.
Halifax Town Hall.

Council workers in Calderdale are worried about their jobs and the overwhelming majority have little faith in councillors to do the right thing, according to the latest staff survey.

Only one in five feel they have job security and only one in 10 say they have confidence in decisions made by councillors.

But staff are positive about the way they believe they treat customers and say they have the necessary skills and knowledge to do their job effectively.

Of the 2,095 staff who took part in the survey, 85 per cent think that customers are satisfied with the service they provide.

“This has improved across each of the directorates and was highlighted as a key area for attention in the 2010 survey,” according to Faye Soares, of ORC International which carried out the survey in November.

“But fewer employees feel that the reasons behind change have been communicated and fewer feel they were kept informed about the budget review. Perhaps as a result just one in five believe change is managed well at the council.”

Employees are also less satisfied that they have the opportunity for personal development and growth, and there has been a notable decline in satisfaction with the benefits the council provides for them.

Interim chief executive Gordon Mitchell said the findings were not unexpected.

“Calderdale Council is changing the way it works so that it can deliver the best possible services to its residents at a time when the Council faces big cuts to its funding.

“While staff have responded magnificently to the challenge, the Council recognises that this is a time of great change and uncertainty for many.

“The results of the staff survey, which will be discussed at the Use of Resources Scrutiny Panel next Wednesday (June 27), reflect the views of staff at a time of particular change and upheaval, so these results are not unexpected.

“However, it is encouraging that more employees than ever have taken the opportunity to make their views known. They are positive about the services that they offer to the public and think the Council now offers better value for money.

“The Council will continue to listen to its employees, take their concerns seriously and work to improve staff morale, while improving the services it delivers to its citizens in these challenging times.”