Teamwork brings taste of bank life

Josh Balfour new apprentice  at the Halifax, Commercial Street, Halifax.
Josh Balfour new apprentice at the Halifax, Commercial Street, Halifax.
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THE Halifax and Calderdale College are running a 12-month apprenticeship partnership – the first for a UK retail bank. Six customer advisor apprentices aged between 16 and 19 are now working in branches in Yorkshire and Lancashire.

They are gaining work skills while attending day release at college to study for an NVQ in retail financial services and a BTEC in customer service.

Josh Balfour, 18, is enjoying working at the Commercial Street branch in Halifax.

The former pupil of Crossley Heath School applied for the apprenticeship scheme and is hopeful it will lead to a full-time job with the bank on completion of the course.

Josh, of King Cross, Halifax, said he was enjoying dealing with customers and the experience was a great help in filling in the documentation needed for his studying.

His line manager Rachel Firth praised the apprenticeship scheme.

“It helps Josh get qualifications and experience of work,” she said.

“He is learning to deal with a variety of customers.” Chris Jones, principal of Calderdale College, said it showed the bank valued work-based learning.

He said: “Halifax has demonstrated confidence in the college and commitment to its apprentices by developing this partnership.

“We look forward to a long and successful partnership.”

The college works with 750 businesses, helping to train workforces.