The Courier solves sofa dispute with store

TRADING standards officers are investigating complaints against a furniture business that has a store in Halifax.

iSleep, of Crown Street, is part of a franchise that sells beds, suites and wardrobes in stores across the region.

David Lodge, of West Yorkshire Trading Standards, said: “We are aware of the company and have had a number of complaints.

“We are looking into the complaints with a view to taking them up with the company.”

He said he couldn’t go into details but they were not criminal complaints.

“There are a range of things – consumer problems not being sorted out and we are in the early stages with this company,” he said.

“People are struggling to get problems sorted and the company does not seem to be dealing with customer complaints adequately.”

One disgruntled customer told the Courier she paid a £50 deposit for a corner couch.

But the Halifax store delivered another couch and asked her to accept that with a £25 discount.

She did and handed over £300.

When she unwrapped the packaging she said she noticed a hole in a seat.

She said her telephone calls remained unanswered even after calling into the shop with a written complaint.

“I was left feeling ripped off and was not happy,” she said.

“If only they would answer the phone and say they would sort it I would have felt better.

“It is not as if I went to a car-boot sale. I bought from a High Street shop.”

After the Courier intervened, the company did get in touch and offered the customer the original couch she ordered or a further £75 discount.

She took the discount.

She said: “I am fairly happy with that. The company has redeemed itself.

“But it took the Courier to contact the company and it’s ridiculous it couldn’t pick up the phone for a two- minute call.”

iSleep director Majid Hussain said it was a franchise with 10 shops and management responded to complaints through its terms and conditions of sale.

He was not aware of complaints to trading standards. “We are not a back-street company,” he said.