A woman was left baffled after after she received two leaflets with different recycling days on.
Debbie Powell, 56, from Luddenden Foot, said that around a year ago she had received a leaflet which said the recycling day was Wednesday.
Then around two weeks ago, she says a new leaflet was pushed through the door saying the day was changing to a Monday.
But earlier this week, Mrs Powell and other residents received a new leaflet, this time posted second class, saying recycling should be put out on the original day, Wednesday.
Mrs Powell said: “I rang on Monday when I got the latest leaflet. They are very glossy and expensive looking and I asked ‘so what is the right day?’
“They said it was Wednesday and the Monday leaflet was a mistake. It’s a massive blunder.”
She also said she was told that temporary staff had been taken on to mail leaflets out and answer queries.
A spokesperson for SUEZ recycling and recovery UK said: “Unfortunately, out of the 94,000 properties sent information, around 200 have received the wrong details as a result of human error. We would like to apologise to those 200 households for this inconvenience and can assure those residents that we are now in the process of recirculating the correct details to those affected at no cost to the council.”
Anyone in any doubt about the day their waste and recycling is to be collected can find out online at www.calderdale.gov.uk/recycling.
Councillor Barry Collins, Calderdale Council’s cabinet member for regeneration and economic development, added: “We are doing everything we can to make sure residents are prepared for the changes to their waste and recycling collections.
“As part of this, we have extra support in our contact centre temporarily, to help respond to any additional calls from residents about the new services. This is to ensure the rollout goes as smoothly as possible and people get the help and advice they need to recycle effectively.”
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