Frozen pipes cause 700 Hebden Bridge homes to lose gas supply

The loss of supply has been caused by water finding its way into the local gas network, and then freezing.

Last night (January 14) engineers found a large plug of frozen water in one of the pipes, and work is underway to excavate the section of pipe.

Work is also continuing to check if there is water/ice in any other parts of the local network.

Customers in the area are being asked not to use their gas appliances – even if they are receiving some gas – for safety reasons.

Engineers are in the process of turning off supplies to all affected customers – property by property – as all the gas will need to be switched off before repairs can be carried out.

Extra resources have been deployed to the area, including additional engineers and 4×4 vehicles, and last night, work took place to identify any vulnerable customers who may need additional support.

John Richardson, Head of Operations Delivery for Northern Gas Networks said: “We’d like to thank customers in Hebden Bridge for their patience while we work to restore gas supplies.

“Our engineers are working hard to make the necessary repairs, and in the meantime, we’d ask all affected customers to please not use their gas appliances.

“If you need additional support, or know of a neighbour who is vulnerable and may need some help, please don’t hesitate to contact us.”

Customers requiring assistance can call Northern Gas Networks customer care team on 0800 040 7766 (option 3) or can email [email protected]